Dear Thumbtack, I’m Still Mad!

My Thumbtack Reviews Vanished
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Dear Thumbtack,

It’s been awhile since we’ve talked.

After our last phone call, several months ago, I lost all my enthusiasm for working with you — haven’t even spent another dime of the money I put on my Thumbtack account to buy leads.

As an early adopter, I enthusiastically introduced you to several of my email lists of service contractors (e.g. roofers, window installers, general contractors, kitchen and bathroom remodelers, etc.) These are good people. I’ve developed deep relationships with them over many years of loyal service.

I’m honored to say they trust my advice. It took a long history of consistently valuable and solid communication to gain that trust, and, as you can imagine, it wasn’t exactly easy to do. However, when I told them to check out Thumbtack, they did…in droves!

Many signed up for your service immediately and many more signed up since, after I referred you during my public speaking events or with my private coaching clients.

However, I don’t trust you any longer, Thumbtack.

You pulled the classic bait & switch on me.

After you got what you wanted from me, you changed the rules. I don’t know if it happened before or after you took investment money from Google, but you broke my trust in the dark of night without so much as a whisper of good faith communication. I was shocked because I never pinned you as the arrogant, insensitive type.

I woke up one day and my hard-earned reviews were gone.

You changed the rules and retroactively deleted most of the reviews I entrusted to you. There was no grandfathering, no good faith, and no working together. You made a unilateral decision to silence the voices of the very same people I introduced to you.

Contractors aren’t exactly your stereotypical review crowd. They don’t go around dropping online opinions like they’re trying to earn Yelp Elite status. Most of my reviews were the very first review that person had ever left — most have yet to review anyone or anything since — many never will leave another review. They’re just not the “reviewing” type.

You’re still showing a few of my recent reviews, but what happened to my other 100 amazing reviews?

I was extremely proud of my Thumbtack reviews because they were tangible, undeniable proof of the outstanding value I’ve brought to my audience — the written documentation of many faithful years of service.

Yes, I’m still mad, and I’m trying not to become bitter because I really want to like you, but I’m having a hard time letting this one go.

It’s just not right what you’ve done…

…but you could make it right.


P.S. No, I don’t want to direct message you; neither will I contact you privately. You didn’t bother contacting me personally and I won’t be contacting you. I would just like to wake up one day and be surprised to find you’ve made things right again. If you want to move forward under your new review policy, we can do that, but let’s grandfather in all the old reviews first, okay? Sure, it will take extra programming, or hard coding them in to the profile, but wouldn’t that be the right thing to do?

About The Author

Mike Coday

Mike Coday is a retired youth pastor turned serial entrepreneur, roofing marketing consultant, author, speaker, sales trainer, and sentimental family man. His expertise is coaching roofers to the next level of success.

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  • Brock Darr

    Reply Reply May 27, 2016

    I remember using thumbtack in the beginning until I trolled craigslist and found the exact ads for the leads I was sold. I was utterly disappointed and voiced my concern back then. They would give me credit for the lead and then do it again. I got burned by them. They took my hard earned money and when I say hrs earned, you should know I’m in Dfw competing against the deductible covering, unlicensed, unethical roofing contractors. It is very hard to get the sell w/o giving away the farm.

  • Ron Ergle

    Reply Reply May 27, 2016

    They did the same to me and to make worse I had 23 great reviews and they let a competitor click on that he hired me and before I could say anything left me a bad review… I called them and begged and they wouldn’t do anything… I have spent thousands with them and I am done they have lost their customer service skills now that they made it…

  • Carolyn Whisnant

    Reply Reply May 26, 2016

    Very disappointed in this company will not be using or recommending them

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